Tata Consultancy Services has announced a global strategic partnership with Amadeus, a leading travel technology company that powers the global travel and tourism industry. The alliance is designed to accelerate innovation and drive digital transformation across the global travel ecosystem spanning airlines, airports, travel distribution, hospitality and payments.
Modernising Airline Retailing
By combining TCS’ deep expertise in the travel domain, AI, cloud, data analytics, and platform engineering with Amadeus’ industry-leading travel technology capabilities, the collaboration aims to modernise airline retailing and servicing while delivering seamless, customer-centric travel experiences at scale.
TCS To Develop Service Centre User Interface
To begin with, TCS will develop the service centre user interface as a product for Amadeus Nevio, heralding the next generation foundation designed to modernise the airline retailing and servicing landscape.
Through this collaboration, TCS will play a key role in Nevio implementation programmes to achieve a wider and more effective rollout of Amadeus Nevio to airlines. TCS’s role in developing the service centre user Interface, aligned with Amadeus Nevio product roadmap, will imply developing and leveraging a modern, cloud-native software-as-a-service (SaaS) interface for airline customer service agents. .
Deployment Of Transformational Tolutions Cyril Tetaz said, “Our strategic partnership will accelerate the deployment of transformational travel technology for our customers globally, helping them provide an even better retail experience to air travellers. By combining Amadeus’ trusted travel platform with AI-enabled capabilities, we are fostering cross-industry collaboration among suppliers, partners and customers.”
Steps To Enhance Operational Agility
TCS business head, travel, transportation & hospitality Arun Pradeep Surendra Mohan, said, “Together, we are building scalable, intelligent solutions like the Amadeus Nevio service centre that enable airlines to accelerate retail transformation, enhance operational agility, and deliver seamless, personalised experiences to travellers around the world.”
Through AI-enabled workflows and guided servicing, the Amadeus Nevio service centre is designed to improve first contact resolution, reduce average handling time, lower cost-to-serve, and unlock new revenue opportunities through intelligent upselling and personalisation.
Focusing On Greater Speed And Value
Furthermore, this collaboration is expected to support the rollout of Nevio implementations with greater speed and value, while creating opportunities for TCS to deliver customised Nevio service centre deployments and provide implementation, integration and ongoing delivery support.
Over time, the partnership is expected to expand into additional Amadeus solution areas, such as airport operations, enabling deeper alignment across the different travel players and accelerating the development and integration of next-generation travel technologies.
This partnership further strengthens TCS’s position in the global travel and aviation technology ecosystem and advances its strategy to co-create intelligent, platform-led solutions that enable modern airline commerce models and long-terms industry transformation.