Thomas Cook (India) Ltd and its group company SOTC Travel have launched a trip cancellation cover for visa rejection, offering financial protection to travellers against losses arising from visa denials.
The companies said the product, underwritten by ICICI Lombard General Insurance, addresses a long-standing concern around non-refundable expenses in the event of visa rejection.
Insurance-backed protection
Under the cover, if a customer’s visa application, excluding immigrant and employment visas, is rejected, the insurer will indemnify non-recoverable advance payments towards travel and accommodation, including applicable cancellation charges.
The companies said the offering enhances financial security for travellers and strengthens their value proposition across segments.
Across travel segments
The cover is available across group and FIT tours, as well as MICE and corporate travel segments, providing protection across a wide range of customer categories.
Thomas Cook India and SOTC said the product is designed to enable travellers to plan trips with greater confidence amid uncertainties in visa approvals.
Management commentary
Thomas Cook India and SOTC, President & Group Head – Marketing, Service Quality, Value Added Services & Innovation Abraham Alapatt, said financial protection has become a critical element in travel planning, with visa decisions remaining beyond the control of travellers.
He said the visa rejection cover has been designed to address this gap by offering structured protection against non-refundable losses and enhancing customer confidence.