Practo crossing the $100 million Gross Merchandise Value (GMV) milestone in the United States market is more than just a scale achievement for an Indian healthtech company. It reflects how AI-led healthcare platforms from India are beginning to position themselves as global infrastructure players in one of the world’s most complex and regulated sectors.
The announcement, made earlier this week, comes at a time when healthcare systems globally are increasingly looking at artificial intelligence not merely as an efficiency tool, but as a decision-support layer capable of improving patient outcomes, reducing friction and addressing workforce constraints.
Shift from telemedicine to healthcare intelligence
Practo’s latest strategy marks a visible shift from being known primarily as a doctor discovery and teleconsultation platform to positioning itself as a healthcare intelligence company powered by “agentic AI systems”.
The company said its US marketplace scaled beyond $100 million GMV through AI-led systems that manage discovery, decision-making and care navigation at scale. While the term “agentic AI” is becoming increasingly common in technology circles, its application in healthcare carries far greater complexity because of the need for contextual accuracy, reliability and compliance.
Unlike generic AI deployments, healthcare systems require continuous interpretation of patient context, symptom mapping, provider availability and treatment pathways. Practo appears to be betting that its nearly two decades of structured healthcare data can become a competitive moat in building these intelligent systems.
AI becoming core to healthcare workflows
The company revealed that it already handles more than 20,000 AI-driven calls and chats daily across its platform. This indicates that AI at Practo is no longer operating as a peripheral support feature, but is gradually becoming embedded into core healthcare workflows.
Industry observers note that healthcare AI adoption globally is moving from experimentation to operational deployment. However, scalability remains a challenge because healthcare interactions are highly sensitive, fragmented and outcome dependent.
Practo’s approach suggests a broader industry transition where digital health platforms are evolving from transactional marketplaces into continuous engagement ecosystems capable of guiding patients throughout their healthcare journey.
India’s healthtech ecosystem gains global relevance
Practo’s expansion also underlines the growing global relevance of India-built healthtech platforms. Traditionally, Indian healthcare startups focused on domestic affordability and access challenges. But the emergence of AI-driven healthcare infrastructure is opening opportunities beyond India, especially in markets facing rising healthcare costs and shortages of clinical staff.
Data depth may become a decisive advantage
“We have spent nearly two decades building a deep understanding of how healthcare actually works across patients, providers, and outcomes. That foundation gives us a unique opportunity to build the AI brain for healthcare,” said Practo, Founder and CEO, Shashank ND.
Practo currently claims to operate one of the world’s largest care-navigation platforms with access to millions of healthcare interactions across India, the West Asia and the United States.