CMS Info Systems has secured a major integrated ATM managed services outsourcing mandate from HDFC Bank, strengthening its position in India’s fast-evolving cash management and banking automation ecosystem. The order is valued at ₹400 crore across 6,000 ATMs.
The five-year contract will see CMS Info Systems provide a comprehensive suite of managed services solutions to the private sector lender, including currency forecasting, cash logistics and deployment of its Vision AI platform, HAWKAI.
Private bank push gathers momentum
The latest mandate marks another significant win for CMS as it deepens its engagement with large private sector banks. The company said the deal builds on the momentum created by the expansion of its partnership with ICICI Bank during FY26 and follows its recently announced ₹1,000 crore mandate from State Bank of India.
CMS Info Systems Ltd Chief Business Officer Anush Raghavan said the HDFC Bank mandate validates the company’s technology capabilities, operational scale and execution strength in maintaining uptime and compliance standards across ATM networks.
“This HDFC mandate is a powerful endorsement of the CMS platform; our technology, pan-India scale, and consistent execution on uptime and compliance,” he said.
Raghavan noted that the company’s private bank revenue mix has increased from 22 per cent in FY25 to 25 per cent in FY26, with CMS targeting a rise to 30% by FY27.
AI-led ATM management gains traction
A key aspect of the HDFC Bank engagement is the integration of CMS’ proprietary Vision AI solution, HAWKAI, which is aimed at improving ATM monitoring, operational efficiency and predictive maintenance capabilities.
The mandate underlines how banks are increasingly adopting technology-driven managed services models to optimise ATM uptime, enhance security and streamline cash logistics operations.
CMS has also been expanding its technology stack through solutions such as ALGO MVS ATM software, as it seeks to position itself beyond traditional cash management operations and evolve into a broader banking and retail technology platform.
Expanding platform strategy
CMS Info Systems is building an integrated platform spanning ATM management solutions, retail solutions & currency logistics, and technology & payment solutions.
The company services banks, financial institutions, organised retail and e-commerce firms through a network that covers nearly 97 per cent of India’s districts, giving it one of the widest operational footprints in the sector.
Industry observers say the growing outsourcing trend among banks is creating long-term opportunities for players with strong technology capabilities and nationwide service infrastructure. CMS appears to be leveraging this shift by combining AI-led solutions with large-scale operational execution.
Listed on the BSE and NSE India since December 2021, the company has been focusing on disciplined growth, higher free cash flow conversion and expansion into adjacent opportunities across banking, financial services and organised retail.