As part of its growth strategy for FY27, the leading public sector lender Indian Bank will sharpen its focus on AI-driven digital innovation in banking products and services while deepening its presence in retail, agriculture and MSME (RAM) segments.
“Our priorities include deepening customer trust through seamless digital product penetration and embedding compliance as a cornerstone of operations,” said Managing Director & CEO Binod Kumar in annual report.
Inclusive growth strategy
According to him, the Bank will continue to support inclusive growth by extending stronger support to RAM customers, which form the backbone of the economy.
“By adhering to regulatory directions with discipline, fostering customer centricity, and incentivising employee performance, the Bank is well positioned to achieve sustainable growth and create long-term value,” he said.
Transformation initiatives
As part of its transformation agenda during FY26, the Bank undertook several initiatives aimed at strengthening business growth, digital enablement, risk management and organisational capability.
These initiatives focused on enhancing customer acquisition, improving turnaround times, reinforcing asset quality and embedding sustainability and governance across operations.
Deposit, credit growth focus
On the business front, the Bank launched multiple targeted products and campaigns to deepen customer engagement and support both deposit and credit growth.
Specialised deposit offerings such as Ind Supreme 2.0, salary account packages for government employees and niche products for women entrepreneurs, gig workers, NRIs and seafarers helped expand the customer base and supported stable deposit mobilisation.
Green sectors, asset quality
Credit growth was driven through thematic retail campaigns, focused initiatives in housing and mortgage lending and customised solutions for agriculture and MSME customers, including dairy, tractor, cluster-based financing and secured working capital products.
The Bank also strengthened its presence in champion and green sectors with increased focus on infrastructure and renewable energy financing. In addition, Indian Bank intensified efforts towards improving asset quality, recovery and compliance through structured resolution strategies and strengthened monitoring mechanisms.