SBI Life Insurance Company Ltd has appointed Datamatics Global Services Ltd to strengthen its underwriting operations using Agentic AI-powered automation platform TruAI Underwriting.
The move is aimed at improving efficiency and decision-making in complex underwriting cases that require detailed evaluation of medical histories, laboratory reports and multiple risk indicators.
AI-led underwriting transformation
Underwriting remains a critical function for life insurers and traditionally depends on manual review by experienced underwriters, involving significant time and expertise.
SBI Life has implemented Datamatics’ TruAI Underwriting platform to assist underwriters in handling complex medical underwriting cases with greater speed, consistency and analytical insight.
The AI-powered platform analyses documents such as medical reports, declarations and laboratory results, extracting key medical parameters and identifying potential risk indicators.
It also generates consolidated digital case summaries and provides intelligent decision support based on underwriting rules and historical outcomes.
Human oversight to continue
According to the company, the platform comes with self-learning capabilities that continuously improve risk evaluation over time. However, final underwriting decisions will continue to remain with human underwriters to ensure governance, accountability and regulatory compliance.
The collaboration is expected to support smarter and more efficient underwriting operations while enhancing customer experience and operational efficiency.
Datamatics Vice Chairman and CEO Rahul Kanodia said Datamatics is making strategic investments in artificial intelligence and Agentic AI to solve complex enterprise challenges.
“Solutions like TruAI Underwriting demonstrate how these investments are translating into tangible business impact for our customers,” he said.