Vishlesan I-Hub Foundation (TIH IIT Patna), operating under the Indian Institute of Technology Patna, has reported significant progress in deploying multilingual artificial intelligence (AI) solutions aimed at strengthening workforce enablement in India’s telecom sector.
AI platform for workforce support
As part of its AI-driven initiatives, TIH IIT Patna incubated and collaborated with SCOGO Networks to deploy “SIA”, a multilingual AI-enabled workforce assistance platform built using natural language processing (NLP) technologies. The platform is designed to facilitate communication, onboarding and operational support for telecom technicians across diverse linguistic and geographical environments.
Currently, the platform supports interactions in 50 Indian languages and regional dialects, helping technicians access work-related guidance and communication without language barriers. According to the foundation, the AI-assisted ecosystem has enhanced workforce discoverability, onboarding efficiency and deployment coordination across multiple regions.
Integrated approach to skilling
The initiative has been led by Prof. Trilok Nath Singh, Director, IIT Patna and Chairman, Board of Directors, TIH IIT Patna, along with Dr. Anup Kumar Keshri, Project Director, TIH IIT Patna.
TIH IIT Patna, Director, IIT Patna and Chairman, Board of Directors, Prof. Trilok Nath Singh, said, “Entrepreneurship, skill development, and the challenge of language accessibility must be visualised together as an integrated block rather than in isolation. The TIH team addressed the hardware learning component through the development of easy-to-learn electronic kits. SCOGO, in collaboration with Natural Language Processing experts from IIT Patna, addressed the language accessibility challenge.”
He added that the initiative demonstrates how indigenous training hardware, multilingual digital learning, startup incubation and industry deployment can work together to create employment opportunities while addressing India’s linguistic diversity.
Employment impact
As part of an ongoing impact assessment exercise, TIH IIT Patna said 18,007 telecom workforce jobs have been verified based on employment continuity and wage benchmarking parameters aligned with publicly available government-supported skilling and employment assessment frameworks. The assessment considered a minimum monthly wage threshold of ₹10,000 and at least three consecutive months of employment continuity.
According to the foundation, the verified workforce currently earns an average monthly wage between ₹24,000 and ₹30,000, with employment continuity ranging from six to 18 months across deployment, maintenance and field support operations.
Expanding telecom ecosystem
TIH IIT Patna, Project Director, Dr. Anup Kumar Keshri, and CEO, Dr. Sai Kiran Oruganti Sharma, said, “The successful deployment of the multilingual AI platform by incubated startup SCOGO Networks, together with the associated skill development interventions, has validated this approach. The scale of verified employment generated through these efforts demonstrates that deep-tech innovation can create meaningful livelihood opportunities for last-mile telecommunication technicians.”
The broader telecom ecosystem supported through SCOGO Networks currently reports more than 3.1 lakh active workforce participants across multiple deployment categories and service regions. The initiative forms part of TIH IIT Patna’s ongoing work in multilingual AI, speech and text technologies, cyber-physical systems and technology-enabled workforce integration under the NM-ICPS framework.