Ujjivan Small Finance Bank Ltd is focused on building a diversified, technology-enabled and customer-centric institution as it advances towards its long-term aspiration of becoming a universal bank.
“As we look ahead, our ambition extends beyond growth in scale,” Ujjivan Small Finance Bank Chairman B.A. Prabhakar said in his letter to shareholders.
Growth priorities
He said the bank’s progress in expanding its secured lending portfolio, strengthening its retail deposit franchise, improving asset quality and accelerating digital adoption has created a strong foundation for future growth.
The bank will continue to leverage analytics, automation and digital capabilities to improve customer experience and operational efficiency while remaining committed to financial inclusion and responsible banking.
Digital transformation
The bank is building a robust digital payments and collections ecosystem by empowering merchants through a full UPI and BBPS stack while enhancing repayment journeys through UPI Autopay and integrated BBPS solutions.
A key priority is to scale the asset business through end-to-end digital journeys covering onboarding, underwriting and loan sanction, supported by fintech partnerships for faster credit decision-making and wider customer reach.
Technology focus
“Digital onboarding has gained traction across both liabilities and assets, enabling seamless account opening and faster loan processing through enhanced digital journeys. The Bank is also expanding its merchant ecosystem through QR-based payments, soundbox deployment and digital collection infrastructure, enhancing reach and transaction efficiency,” Ujjivan Small Finance Bank Managing Director & CEO Sanjeev Nautiyal said.
The bank said its strong capital position and continued portfolio diversification will support sustainable long-term growth and its transition towards a universal banking franchise.