India’s leading home services firm Urban Company has reported one of the strongest quarterly performances in its history for the first quarter of FY27, driven by robust growth across its core consumer services, international operations and Native brand, while continuing to invest heavily in its quick home services platform, InstaHelp.
In its shareholder letter for Q1 FY27, the company said consolidated Net Transaction Value (NTV) rose 42% year-on-year to ₹1,465 crore, while revenue from operations increased 44% to ₹528 crore, reflecting strong customer demand and expanding service adoption.
The company acquired 1.2 million new users during the quarter, crossing the one-million mark in a single quarter for the first time. Orders delivered surged 79% year-on-year to 13.2 million, underscoring the rapid scale-up of its platform.
Core business delivers record profitability
Urban Company reported a consolidated Adjusted EBITDA loss of ₹65 crore, primarily due to continued investments in InstaHelp. However, excluding InstaHelp, the company’s Adjusted EBITDA more than doubled to ₹67 crore, up 116% year-on-year.
The company noted that its core business generated ₹106 crore of Adjusted EBITDA during the entire FY26, highlighting the significant improvement achieved in just one quarter of FY27.
India consumer services maintain growth momentum
Urban Company said its India Consumer Services business (excluding InstaHelp) continued its growth acceleration, with NTV increasing 29% year-on-year, marking the fourth consecutive quarter of improving growth.
The performance was supported by strong new user acquisition, higher spending per customer and increasing contribution from Tier-2 cities, indicating deeper market penetration beyond metros.
International business emerges as second profit engine
The company’s international operations also posted strong growth despite geopolitical challenges in the Middle East.
International NTV increased 76% year-on-year, with the UAE and Singapore businesses continuing to deliver profitable growth. Urban Company also said its joint venture in Saudi Arabia (KSA) expanded rapidly while significantly reducing losses, positioning the international segment as an emerging second profit engine.
Native and InstaHelp show strong traction
Urban Company’s Native business continued its strong performance, with NTV rising 51% year-on-year. Adjusted EBITDA margins improved by 410 basis points, driven by operating leverage as the business scaled.
Meanwhile, InstaHelp continued to improve its unit economics despite aggressive expansion. Orders grew 43% sequentially, while the Adjusted EBITDA loss per order improved by around ₹101, indicating better operational efficiency alongside rapid growth.
Growth backed by disciplined investments
Urban Company said the quarter reflected a balanced strategy of accelerating growth while improving profitability across its established businesses. Although the company continued to make significant investments in InstaHelp, improving unit economics suggest the newer business is progressing towards greater operational efficiency.
With record customer additions, strong order growth and expanding profitability in its core operations, Urban Company has entered FY27 on a strong footing while laying the foundation for future growth across domestic and international markets.