The rapid expansion of global capability centres (GCCs), rising artificial intelligence adoption and the evolution of hybrid workplaces are creating a new demand cycle for intelligent enterprise communication and collaboration solutions in India, according to enterprise video conferencing and unified communications provider Yealink.
Speaking at Infocomm India 2026, Yealink said enterprises are increasingly moving beyond conventional meeting-room infrastructure towards integrated workplace ecosystems that connect people, spaces and technology.
GCCs reshape workplace technology
Yealink, Country Sales Manager (India), Zion Lee, said the expansion of GCCs is increasing the complexity of enterprise collaboration, with teams working across geographies, time zones and functions.
“India is undergoing a significant transformation in the way enterprises think about workplace technology. With the rapid growth of GCCs, organisations are increasingly collaborating across geographies, time zones and functions, creating demand for communication infrastructure that is intelligent, seamless and highly manageable. The opportunity is no longer just about putting technology into meeting rooms but about creating connected workplace ecosystems that enable people and businesses to work more effectively,” Lee, said.
Yealink has focused exclusively on unified communications and collaboration (UC&C) for more than 25 years, developing enterprise communication solutions through in-house research and development.
The company has also partnered with Microsoft for more than a decade on Microsoft Teams devices and platform compatibility. It counts global enterprises including Siemens and Brose among its customers.
From meeting rooms to connected ecosystems
At Infocomm India 2026, Yealink showcased AV ONE, an AVoIP+ solution designed to integrate audio, cameras, Microsoft Teams Rooms systems, AVoIP, room control and room booking within a single ecosystem.
The company said the platform is aimed at addressing challenges faced by enterprises operating meeting rooms with equipment from multiple original equipment manufacturers, including compatibility issues, complex cabling and fragmented device management.
The shift towards integrated platforms reflects a broader evolution in enterprise communications, with businesses increasingly looking for centrally managed systems rather than standalone workplace devices.
AI adoption creates new opportunity
According to AVIXA’s 2025 Industry Outlook and Trends Analysis (IOTA), India’s professional audiovisual market is estimated at $10.7 billion in 2025 and is projected to reach $14 billion by 2030.
Yealink, which said it ranks among the top three players in India, expects increasing adoption of AI-enabled workplace technologies to support further market expansion.
A Frost & Sullivan survey of business leaders and IT decision-makers found that 84% of organisations remain in the exploratory or opportunistic stages of AI maturity, indicating that many enterprises are still moving from experimentation towards structured AI deployment.
Yealink expects this transition to create additional demand for AI-enabled collaboration tools, particularly among enterprises developing large-scale digital workplaces.
Partnerships support ecosystem strategy
Yealink is also expanding its ecosystem through partnerships with technology and channel partners, including Microsoft, Beetel and Wildcard, as it seeks to offer integrated collaboration solutions for India’s evolving workplace requirements.
Wildcard Techno Services, Co-Founder, Saket Taneja, said the company has worked with Yealink in India since 2009.
“As organisations across India accelerate their digital workplace transformation, we see a significant shift from procuring individual devices to adopting integrated workplace ecosystems that connect people, spaces, and technology,” Wildcard Techno Services, Co-Founder, Saket Taneja, said.
Beetel, Business Leader, Himanshu Srivastava, said India’s enterprise technology landscape is undergoing a fundamental shift in how organisations approach workplace collaboration.
“As enterprises expand their digital and hybrid workplaces, particularly with the rapid growth of GCCs, the need for dependable collaboration infrastructure that combines ease of deployment, interoperability and intelligent capabilities is becoming increasingly important,” Srivastava, said.
The emerging opportunity for collaboration technology providers therefore extends beyond equipping meeting rooms, with GCC expansion and AI adoption potentially driving demand for integrated, interoperable and centrally managed workplace infrastructure