Hyderabad Rajiv Gandhi International Airport (RGIA) has been recognised as one of the best airports at arrivals globally at the 2025 Airport Service Quality (ASQ) customer experience awards by Airports Council International (ACI) World.
In 2025, nearly 7,07,000 passengers globally participated in the ACI’s ASQ survey programme, a comprehensive benchmark for airport service quality. RGIA’s selection in the category ‘Best Airports at Arrivals Globally’ places it among a select group of airports globally that have delivered an exceptional first impression for passengers, reflecting strong performance across key parameters such as arrival processes, cleanliness, ambience, staff service, and overall ease of journey.
Hyderabad International Airport CEO Pradeep Panicker said, “At RGIA, we believe the arrival experience sets the tone for a traveller’s entire journey.”
According to ACI World director general Justin Erbacci this distinction is based on real feedback from the travellers. The ASQ programme is the only global initiative that measures passenger satisfaction while travellers are physically present at the airport, ensuring high levels of accuracy, transparency, and consistency. More than half of the world’s air travellers passed through an ASQ-rated airport in 2025, reinforcing the programme’s global relevance and credibility.
The GMR Hyderabad International Airport has direct links to over 100 destinations, serving as a key aviation hub connecting India with the Middle East, Europe, Southeast Asia and beyond.
GMR Airports Ltd (GAL) (formerly GMR Airports Infrastructure Limited) is a global airport platform company with over two decades of experience in designing, constructing, and operating world-class sustainable airports. Under the brand name ‘GMR Aero’, it offers aviation solutions in retail, aero services and real estate. Groupe ADP joined the journey in 2020 as a strategic partner and is now a co-promoter in GAL.
GAL operates India’s largest third-party maintenance, repair and overhaul (MRO) facility through its subsidiary, GMR Air Cargo and Aerospace Engineering Ltd across the Asia Pacific region.
GMR Innovex, a GMR Group entity, is developing and introducing a range of digital solutions to enhance the passenger journey and airport experience. Through GMR Aero Academy and GMR School of Aviation, the company is creating the talent pool necessary to drive the growth of the aviation sector in India (the third largest in the world).
As the largest private airport operator in Asia and the second-largest globally, GAL served over 121 million passengers in FY24 with a commitment to excellence in airport management as reflected in its consistent rankings for services by ACI and Skytrax. The company operates key gateways such as Delhi, Hyderabad, Goa and Medan airports, while extending its technical services to Mactan Cebu International Airport in the Philippines. GAL is also developing transformative projects like the greenfield airports in Bhogapuram (Visakhapatnam) and Crete, Greece.