Tata Consultancy Services Ltd (TCS), a global leader in IT services and consulting, has renewed its multi-year strategic partnership with Marks and Spencer plc (M&S), extending a decade-long collaboration.
Driving digital transformation
The renewed engagement will see TCS continue as M&S’s strategic technology partner as the British retailer advances its technology transformation journey.
As part of the partnership, TCS will support M&S in its transition to an omnichannel, data-driven retail model powered by modern technologies.
AI-led transformation approach
TCS will deploy artificial intelligence as a core component of the transformation strategy, leveraging its domain expertise and large AI talent pool to enhance customer experience, enable future readiness and support long-term growth.
M&S, one of the UK’s most iconic retail brands, continues to invest in digital capabilities to stay at the forefront of retail innovation.
Leadership commentary
“Technology transformation is a key strategic priority for M&S as we invest for growth. Having the right suite of partners, with access to the latest developments in AI and digital expertise is imperative. I am pleased that we are extending our partnership with TCS, who will work alongside our in-house team as we accelerate our digital transformation,” Marks and Spencer plc, Operations Director, Sacha Berendji, said.
“Our strong contextual knowledge of M&S’s business helped lead the digital wave for M&S. As M&S now accelerates its technology transformation we look forward to bringing our enterprise scale AI capabilities, deep retail expertise, and engineering leadership to create sustained value, business agility, and a future-ready retail enterprise,” Tata Consultancy Services Ltd, President – Consumer Business Group, Krishnan Ramanujam, said.
Long-term collaboration
The renewed partnership builds on a long-standing relationship between the two organisations and is expected to further strengthen M&S’s digital capabilities while reinforcing TCS’s position as a key technology partner for global enterprises.