Star Health and Allied Insurance Company Ltd has entered into a three-year partnership with Amplify Health to deploy AI-led claims intelligence and healthcare analytics across its health insurance operations in India.
The collaboration is aimed at improving customer experience by accelerating cashless claims processing through artificial intelligence, machine learning and predictive analytics.
Faster claims
The partnership will integrate Amplify Health’s AI-powered platform into Star Health’s claims operations to strengthen claims governance, improve real-time decision-making, detect fraud, waste and abuse, and optimise network management.
The initiative is expected to reduce pre-authorisation and discharge delays, enabling faster claim decisions and a smoother cashless experience for customers across network hospitals.
Digital transformation
“This partnership with Amplify Health will help us strengthen claims intelligence, improve decision-making and deliver a better experience for customers across key stages of their healthcare. As the ecosystem evolves, we remain focused on building a stronger health stack that improves outcomes at scale,” Star Health and Allied Insurance Company Managing Director & CEO Anand Roy said.
“India is one of the region’s most significant and complex growth markets, and Star Health is the ideal partner through which to deploy these capabilities at national scale,” Amplify Health CEO Dr. Axel Baur said.
Amplify Health, a pan-Asian health technology company operating across 10 Asian markets, will also provide healthcare analytics to support Star Health’s wellness and preventive healthcare initiatives.