India Post has begun FY27 on a strong note, posting a 22% year-on-year increase in revenue to ₹4,009 crore during the first quarter, driven by robust growth across all its business verticals.
Against an annual revenue target of ₹19,803 crore, the Department of Posts achieved 81% of its Q1 target, reflecting improved business performance and operational efficiency.
The performance was reviewed by Union Communications Minister Jyotiraditya M. Scindia, who assessed progress across six key business segments—mails, parcels, Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI), Post Office Savings Bank (POSB), International Relations & Global Business (IR&GB), and citizen-centric services (CCS).
Citizen services lead growth
Among the business verticals, citizen-centric services (CCS) recorded the highest year-on-year growth of 86%, followed by parcels (50%), mails (42%), international relations and global business (34%), PLI/RPLI (20%), and Post Office Savings Bank (10%).
The broad-based growth reflects increasing demand for postal, financial and citizen services offered through India’s extensive postal network.
Operational efficiency improves
The minister also reviewed operational performance across the postal network and noted significant improvements in business activity at branch post offices.
During the first quarter, the number of branch post offices reporting nil business transactions declined by more than 92% in POSB, 97% in PLI/RPLI, and 99% in Speed Post and Parcel compared with the corresponding period of FY26.
Scindia appreciated the improvement in field-level business mobilisation and directed all postal circles to sustain the momentum through customer outreach, continuous monitoring and enhanced business generation at branch post offices.
Financial performance strengthens
India Post also reported an improvement in its Expenditure Coverage Ratio (ECR), an important indicator of financial sustainability.
Including pension liabilities, the ECR improved from 28% to 32%, while excluding pensions it rose from 41% to 47% during the first quarter, reflecting stronger operational efficiency and revenue generation.
The minister commended the performance of Delhi, Telangana and Chhattisgarh postal circles in improving financial sustainability and urged other circles to strengthen revenues while maintaining expenditure discipline.
Focus on parcels and corporate customers
Scindia called for greater emphasis on expanding the parcel, mail and international business segments during the remainder of FY27.
He directed postal circles to intensify customer acquisition efforts, deepen engagement with corporate and institutional clients, forge strategic partnerships and improve execution through regular performance monitoring and timely corrective measures.
The minister also suggested a cluster-based approach by grouping states into three clusters to promote peer learning, knowledge sharing and targeted interventions across the postal network.
Transformation gathering pace
Minister of State for Communications Dr. Chandra Sekhar Pemmasani said the improvement in business performance reflected regular reviews, systematic monitoring and the commitment of postal employees across the country.
He urged all postal circles to maintain execution discipline and teamwork to help India Post achieve its ambitious revenue targets while strengthening service delivery, customer outreach and institutional transformation.