Tag: AI in financial services
BANKING & FINANCE CreditAccess Grameen Chalks Out Its Next Phase, Eyes Household Finance

CreditAccess Grameen is working on a long-term strategy to evolve from a traditional microfinance lender into a full-spectrum household finance partner for rural and semi-urban India, according to Managing Director and Chief Executive Officer Ganesh Narayanan. Narayanan told analysts that the lender is strengthening customer acquisition through three channels, such as group-based sourcing, individual lending […]

CW Bureau · May 13, 2026
BANKING & FINANCE Poonawalla Fincorp Scales Up AI Play With Customer Experience Platform

Poonawalla Fincorp Ltd (PFL) has rolled out a next-generation conversational AI platform for omnichannel customer service, marking a significant milestone in its AI-first transformation journey. Unified interaction layer Designed as a unified interaction layer, the platform will serve as the single customer service interface across channels, enabling a seamless and consistent experience. Driving efficiency and […]

CW Bureau · Apr 20, 2026