Tag: claim settlement ratio
BANKING & FINANCE HDFC Life Steps Up Gen AI, Analytics And Digital Spending To Fuel Growth

HDFC Life Insurance Company is strengthening investments in advanced analytics, digital infrastructure, automation and Generative AI-led capabilities across its value chain as it seeks to enhance customer experience, improve operational efficiency and strengthen risk management. In his message to shareholders in the company’s Annual Report 2026, chairman Keki M Mistry said the insurer remains focused […]

CW Bureau · Jun 25, 2026
BANKING & FINANCE Policybazaar Unveils India’s First Health Claims Experience Index

Policybazaar has unveiled the Health Claims Experience (HCX) Index, which it describes as India’s first benchmark designed to measure how customers experience the health insurance claims journey. The index has been launched as part of the second edition of its nationwide consumer study, Is India Happy with Health Insurance Claims? 2.0. Measuring customer experience beyond […]

CW Bureau · Jun 22, 2026