Tag: digital customer experience
AUTO Maruti Suzuki Partners Adobe To Boost Digital Customer Experience

Maruti Suzuki India Ltd, the country’s largest carmaker, has partnered with Adobe to transform its digital customer experience, integrating customer data, content and personalised journeys across marketing, sales and after-sales services. The initiative aims to help the automaker respond to changing customer expectations, particularly among Gen Z buyers, through faster digital platforms, personalised engagement and […]

CW Bureau · Oct 21, 2026
GENERAL Air India Express Wins UBS Forums Award For AI-Led Customer Service

Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, its digital guest assistance platform. The recognition comes after the airline recently received a 4-Star World Airline Rating from […]

CW Bureau · Sep 22, 2026