BANKING & FINANCE
CreditAccess Grameen Chalks Out Its Next Phase, Eyes Household Finance
CreditAccess Grameen is working on a long-term strategy to evolve from a traditional microfinance lender into a full-spectrum household finance partner for rural and semi-urban India, according to Managing Director and Chief Executive Officer Ganesh Narayanan. Narayanan told analysts that the lender is strengthening customer acquisition through three channels, such as group-based sourcing, individual lending […]
CW Bureau
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May 13, 2026
BANKING & FINANCE
Indian Bank Bets Big On AI & Digital Push To Accelerate Transformation
Digital adoption is rapidly reshaping operations at public sector lenders, and Indian Bank is stepping up its technology investments with a strong focus on AI-led platforms, digital lending and automation to drive efficiency and customer engagement. The Chennai-headquartered public sector bank said it is implementing more than 10 AI and agentic AI-related platforms in partnership […]
Sajan C Kumar
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May 7, 2026
BANKING & FINANCE
Poonawalla Fincorp Scales Up AI Play With Customer Experience Platform
Poonawalla Fincorp Ltd (PFL) has rolled out a next-generation conversational AI platform for omnichannel customer service, marking a significant milestone in its AI-first transformation journey. Unified interaction layer Designed as a unified interaction layer, the platform will serve as the single customer service interface across channels, enabling a seamless and consistent experience. Driving efficiency and […]
CW Bureau
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Apr 20, 2026
