BANKING & FINANCE
HDFC Life Steps Up Gen AI, Analytics And Digital Spending To Fuel Growth
HDFC Life Insurance Company is strengthening investments in advanced analytics, digital infrastructure, automation and Generative AI-led capabilities across its value chain as it seeks to enhance customer experience, improve operational efficiency and strengthen risk management. In his message to shareholders in the company’s Annual Report 2026, chairman Keki M Mistry said the insurer remains focused […]
CW Bureau
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Jun 25, 2026
BANKING & FINANCE
Policybazaar Unveils India’s First Health Claims Experience Index
Policybazaar has unveiled the Health Claims Experience (HCX) Index, which it describes as India’s first benchmark designed to measure how customers experience the health insurance claims journey. The index has been launched as part of the second edition of its nationwide consumer study, Is India Happy with Health Insurance Claims? 2.0. Measuring customer experience beyond […]
CW Bureau
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Jun 22, 2026
BANKING & FINANCE
ICICI Lombard Charts Long-Term Growth Roadmap For Next 25 Years
ICICI Lombard General Insurance Company Ltd, which recently completed 25 years of operations, has outlined a long-term roadmap focused on customer-centricity, digital transformation and disciplined growth as it prepares for the next phase of expansion. Chairperson, Rakesh Jha, said the company would continue to deepen its customer-first culture and invest in capabilities that help understand, […]
CW Bureau
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May 27, 2026
BANKING & FINANCE
Canara HSBC Life Declares ₹271 Cr Bonus For 2.33 Lakh Policyholders
Canara HSBC Life Insurance Company Ltd, a life insurance company offering protection and long-term savings products, has announced a bonus of ₹271 crore for FY26 for policyholders holding participating (PAR) policies. The bonus will benefit around 2.33 lakh policyholders whose participating policies were in force as of March 2026. The company said the declared bonus […]
CW Bureau
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May 22, 2026
GENERAL
AI, Data And Digital To Drive Aditya Birla Capital’s Growth Strategy
Aditya Birla Capital Ltd, one of India’s leading diversified financial services companies, is placing data, digital and technology at the core of its growth strategy, with Artificial Intelligence (AI) emerging as a key operating layer across businesses to drive growth, profitability and customer experience. Speaking during the earnings call, Aditya Birla Capital Ltd, Managing Director […]
CW Bureau
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May 9, 2026
BANKING & FINANCE
Kotak Life Ranks 2nd In Customer Experience Study By Hansa Research
Kotak Mahindra Life Insurance Company Ltd (Kotak Life) has been ranked second among India’s life insurers in the Hansa Research Life Insurance Customer Experience Study (CuES) 2026, reflecting strong customer trust and engagement. Strong customer metrics The company recorded a Net Promoter Score (NPS) of 60, indicating high levels of customer loyalty, advocacy and satisfaction […]
CW Bureau
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Apr 10, 2026
