Tag: Skytrax 4-Star rating
GENERAL Air India Express Wins UBS Forums Award For AI-Led Customer Service

Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, its digital guest assistance platform. The recognition comes after the airline recently received a 4-Star World Airline Rating from […]

CW Bureau · Sep 22, 2026
GENERAL Air India Earns Skytrax 4-Star Rating As Vihaan.AI Makeover Gathers Pace

Air India has secured the prestigious Skytrax 4-Star airline rating for both Business Class and Economy Class, marking a major milestone in the airline’s ongoing transformation journey under its Vihaan.AI programme. The rating upgrade from 3-Star to 4-Star reflects the airline’s large-scale transformation across fleet modernisation, customer service, onboard products, digital infrastructure, airport experience, and […]

CW Bureau · May 29, 2026