IT services major Wipro believes artificial intelligence (AI) is creating new growth opportunities for the technology services industry rather than disrupting traditional business models, Chairman Rishad Premji said in his message to shareholders in the company’s FY26 annual report.
Premji said Wipro continued to invest in AI capabilities, platforms and talent during FY26 while maintaining a focus on margins and cash generation.
“There is considerable debate about what AI means for technology services. Much of it frames AI as a threat to traditional delivery models dependent on human effort and linear scaling. We see the shift differently. AI is not simply redistributing enterprise technology spend; it is expanding it,” he said.
According to Premji, enterprises are increasing investments in data, cloud, cybersecurity, governance and modernization, while new demand is emerging in areas such as AI advisory, model engineering, AI safety and agentic systems.
AI creating new commercial models
Premji noted that AI is reshaping the economics of technology services delivery, moving the industry away from workforce-led growth towards platform-driven scaling and intelligent automation.
He said Wipro is already witnessing this shift through client engagements. For a large US bank, the company deployed generative AI to modernise legacy applications, reducing migration effort and accelerating prototyping. In another engagement with a global healthcare company, AI agents helped automate invoice processing, improve turnaround times and increase touchless processing levels under a gain-share commercial model.
At the beginning of FY27, Wipro established a dedicated AI Native Business and Platforms unit to accelerate the development and deployment of enterprise-grade agentic AI solutions.
The new unit combines product management and platform engineering capabilities with forward-deployed teams working directly with clients. Wipro said it is pursuing a “build-invest-partner” strategy to expand its AI offerings.
Consulting-led, AI-powered strategy
Premji said Wipro’s AI strategy is consulting-led and AI-powered, bringing together domain expertise, engineering, data and AI capabilities through its Wipro Intelligence platform.
The company is embedding AI into technology operations across infrastructure, applications, cybersecurity and business processes through its AI-first operations platform, WINGS. It is also leveraging its WEGA platform to accelerate software and AI engineering initiatives for clients.
Beyond technology modernisation, Wipro is helping enterprises redesign business processes and develop AI-native operating models aimed at unlocking new sources of value.
As part of this strategy, the company continues to invest in industry and cross-industry platforms, including NetOxygen and its Medicare and Medicaid platforms, while expanding AI-led solutions and services.
Workforce training remains key focus
Wipro’s workforce of more than 240,000 employees currently averages around 80 hours of learning annually. The company said it has trained employees on foundational AI capabilities, while 76% of its workforce has completed advanced AI training through more than 90 role-based learning pathways aligned with Wipro Intelligence.
Premji said AI will augment many existing roles while creating entirely new categories of work across engineering, governance, operations and design.
“We are investing in AI architects, prompt engineers, AI safety specialists and forward-deployed engineers,” he said.