Private sector lender IndusInd Bank has outlined a three-year transformation roadmap aimed at strengthening its franchise, accelerating growth and building leadership across key business segments.
The strategy begins with restoring the bank to industry-aligned growth and achieving an exit Return on Assets (RoA) of 1% in FY27, before focusing on scaling operations in the second year and delivering industry outperformance in the third year.
Clear mandate
“Our mandate is clear: protect the strengths that have made IndusInd Bank distinctive, bring greater rigour in execution capabilities, and build a culture of accountability, collaboration and execution excellence,” Managing Director and CEO Rajiv Anand said in a letter to shareholders.
Three-year roadmap
The bank’s three-year roadmap is phased. The first year is centred on strengthening the Bank’s foundations, restoring the franchise to industry-aligned growth and achieving an exit RoA of 1% in FY27.
The second year will focus on scaling the business and accelerating growth momentum, while the third year is intended to deliver outperformance by building leadership positions across selected business segments.
Retail banking focus
The bank said it has strengthened its deposit franchise with a sharper focus on mobilising retail deposits.
It has redesigned customer-facing processes, improved the onboarding journey, reduced account activation turnaround time and accelerated channel integration to improve customer experience and operational efficiency.
‘One IndusInd’ strategy
“We continue to deepen customer-centricity, accelerate digital innovation and foster greater collaboration across businesses. A key pillar of this transformation is the ‘One IndusInd’ experience, serving customers as an integrated bank that delivers a unified and consistent experience across every touchpoint,” he said.
According to him, the bank is transitioning from product-led banking to relationship-led engagement by integrating products, channels and businesses, while progressively transforming specialised branches into full-service banking outlets.
“This will help us leverage our distribution network more effectively, unlock greater synergies across our asset and liability franchises and build deeper customer relationships,” he added.
Vehicle finance growth
The bank identified vehicle finance as one of its key growth pillars.
“Our strategic objective is to strengthen our leadership position across vehicle categories and drive market share gains in the coming years,” he said.
AI-led transformation
Artificial intelligence is emerging as a key enabler of the bank’s digital transformation strategy.
“We see AI as a means to strengthen judgement, improve service and deliver better and more consistent outcomes, not as technology for its own sake,” he said.
Machine learning models
“We are scaling AI across collections, fraud monitoring, decision support and operational processes, while investing in data architecture and people capability.
Machine learning models monitor transactions across millions of customers every hour, strengthening fraud detection capabilities and significantly improving credit card fraud detection,” he added.
Future-ready institution
The bank’s FY27-29 roadmap follows a phased approach: stability in the first year, calibrated scale-up in the second and a clear aspiration to deliver industry outperformance in the third.
“We begin this next chapter with stronger foundations, clearer priorities, a leadership team aligned on execution and a sound capital and liquidity position. As we look ahead, we remain committed to building an institution that is stronger, more trusted and future-ready,” he said.