Tag: customer experience
BANKING & FINANCE PayU Bets Big On AI Voice Assistant To Simplify Merchant Onboarding

PayU, a leading diversified fintech platform, has launched its AI-powered outbound voice call assistant, marking a key step in its broader strategy of becoming an AI-native organisation across the merchant lifecycle. Addressing onboarding bottlenecks Merchant onboarding has traditionally been a cumbersome and time-consuming process, involving extensive paperwork, KYC verification, and multiple activation steps, often leading […]

CW Bureau · Apr 14, 2026
BANKING & FINANCE Kotak Life Ranks 2nd In Customer Experience Study By Hansa Research

Kotak Mahindra Life Insurance Company Ltd (Kotak Life) has been ranked second among India’s life insurers in the Hansa Research Life Insurance Customer Experience Study (CuES) 2026, reflecting strong customer trust and engagement. Strong customer metrics The company recorded a Net Promoter Score (NPS) of 60, indicating high levels of customer loyalty, advocacy and satisfaction […]

CW Bureau · Apr 10, 2026