STARTUP/TECHNOLOGY
Zoom Appoints Carlos Quaderi As APAC Head To Drive AI-Led Growth
Zoom Communications, Inc. has appointed Carlos Quaderi as Head of Asia Pacific (APAC), effective August 1, 2026, as the company sharpens its focus on AI-driven collaboration and expands its presence across one of its fastest-growing markets. The appointment reflects Zoom’s continued investment in the Asia-Pacific region, where enterprises are increasingly adopting AI-powered collaboration platforms that […]
CW Bureau
·
Jul 20, 2026
BANKING & FINANCE
Policybazaar Unveils India’s First Health Claims Experience Index
Policybazaar has unveiled the Health Claims Experience (HCX) Index, which it describes as India’s first benchmark designed to measure how customers experience the health insurance claims journey. The index has been launched as part of the second edition of its nationwide consumer study, Is India Happy with Health Insurance Claims? 2.0. Measuring customer experience beyond […]
CW Bureau
·
Jun 22, 2026
AUTO
Hyundai Launches Smart Care Clinic With Service Benefits Of Up To 30%
Hyundai Motor India Ltd (HMIL) has announced the launch of its nationwide ‘Hyundai Smart Care Clinic’, a customer-centric service initiative aimed at offering comprehensive vehicle health checks, value-added services and special benefits to Hyundai customers across the country. The initiative, scheduled from June 24 to July 8, 2026, will be conducted across Hyundai service centres […]
CW Bureau
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Jun 22, 2026
STARTUP/TECHNOLOGY
Clayfin Acquires Louie Voice, Set To Expand AI Voice Banking Capabilities
Clayfin Technologies, a Chennai-based provider of digital banking and customer experience solutions for financial institutions, has acquired Louie Voice, a voice banking platform focused on making digital banking more accessible and inclusive through artificial intelligence-driven voice interactions for undisclosed sum. The acquisition is expected to strengthen Clayfin’s capabilities in AI-led digital engagement and voice banking, […]
CW Bureau
·
Jun 1, 2026
BANKING & FINANCE
ICICI Lombard Charts Long-Term Growth Roadmap For Next 25 Years
ICICI Lombard General Insurance Company Ltd, which recently completed 25 years of operations, has outlined a long-term roadmap focused on customer-centricity, digital transformation and disciplined growth as it prepares for the next phase of expansion. Chairperson, Rakesh Jha, said the company would continue to deepen its customer-first culture and invest in capabilities that help understand, […]
CW Bureau
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May 27, 2026
GENERAL
AI, Data And Digital To Drive Aditya Birla Capital’s Growth Strategy
Aditya Birla Capital Ltd, one of India’s leading diversified financial services companies, is placing data, digital and technology at the core of its growth strategy, with Artificial Intelligence (AI) emerging as a key operating layer across businesses to drive growth, profitability and customer experience. Speaking during the earnings call, Aditya Birla Capital Ltd, Managing Director […]
CW Bureau
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May 9, 2026
STARTUP/TECHNOLOGY
Zoho’s Sridhar Vembu Champions For Pragmatic AI Playbook For Engineers
In a candid take on the evolving role of Artificial Intelligence (AI), Sridhar Vembu, founder and chief scientist of Zoho Corporation, has urged software engineers to double down on domain expertise, arguing that coding alone will not define success in the AI era. Domain expertise takes centre stage Vembu’s message to developers is clear: programming […]
Sajan C Kumar
·
Apr 19, 2026
BANKING & FINANCE
PayU Bets Big On AI Voice Assistant To Simplify Merchant Onboarding
PayU, a leading diversified fintech platform, has launched its AI-powered outbound voice call assistant, marking a key step in its broader strategy of becoming an AI-native organisation across the merchant lifecycle. Addressing onboarding bottlenecks Merchant onboarding has traditionally been a cumbersome and time-consuming process, involving extensive paperwork, KYC verification, and multiple activation steps, often leading […]
CW Bureau
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Apr 14, 2026
BANKING & FINANCE
Kotak Life Ranks 2nd In Customer Experience Study By Hansa Research
Kotak Mahindra Life Insurance Company Ltd (Kotak Life) has been ranked second among India’s life insurers in the Hansa Research Life Insurance Customer Experience Study (CuES) 2026, reflecting strong customer trust and engagement. Strong customer metrics The company recorded a Net Promoter Score (NPS) of 60, indicating high levels of customer loyalty, advocacy and satisfaction […]
CW Bureau
·
Apr 10, 2026
