1Point1 Solutions, a provider of AI-driven business process management (BPM) and customer experience solutions, has launched ResolX, an AI-first resolution platform aimed at transforming enterprise customer experience through Resolution as a Service (RaaS).
The launch marks a strategic step in the company’s AI-native platform expansion as enterprises increasingly adopt integrated AI-led customer experience transformation solutions.
Focus on AI-led customer experience
According to the company, ResolX is designed to help enterprises move beyond fragmented customer service systems by enabling intelligent, outcome-driven resolution ecosystems capable of handling complex operational environments.
1Point1 Solutions said it is entering FY27 with a strengthened global delivery network, expanding enterprise relationships and growing demand across BFSI, travel, mobility and digital-first enterprise segments.
The company expects continued momentum as businesses increasingly prioritise AI-driven customer engagement and operational efficiency.
Expansion into LATAM market
1Point1 Solutions Chairman and Managing Director Akshay Chhabra, said the company has expanded its technology capabilities and international footprint over the past year.
“ResolX has already been successfully deployed for one of Netcom’s banking clients in Latin America, marking a strategic milestone in both 1Point1’s expansion into the LATAM region and the operational launch of its AI-first Resolution Suite,” he said.
Chhabra added that enterprises are increasingly shifting from process efficiency to intelligence-driven execution at scale.
“We believe the next era of customer experience will be defined not by isolated AI deployments, but by intelligent ecosystems that can understand context, drive decisions, and execute seamlessly within complex operational environments,” he noted.
“At 1Point1, we are building for that future by combining AI, domain expertise and operational depth to create resilient, adaptive and globally scalable customer operations models that deliver measurable business impact,” Chhabra added.
Addressing enterprise operational challenges
ResolX Co-Founder Rajiv Desai, said enterprises today are struggling with fragmented technology systems and rising operational complexity.
“CX leaders are left managing broken customer journeys, CFOs are paying for software that fails to deliver ROI, and CTOs are drowning in integration debt,” he said.
Desai said ResolX has been built to bridge the gap between software deployment and measurable business outcomes.
“We built ResolX because the industry doesn’t need another fragmented solution; it needs absolute operational accountability,” he stated.
“By taking ownership of the architecture, the backend data extraction, and the outcome, we eliminate the ‘Software-Service Gap’ entirely. We are giving enterprises back their operational sovereignty and guaranteeing the one metric that actually matters: the resolution,” Desai added.