GENERAL
Air India Express Wins UBS Forums Award For AI-Led Customer Service
Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, its digital guest assistance platform. The recognition comes after the airline recently received a 4-Star World Airline Rating from […]
CW Bureau
·
Sep 22, 2026
STARTUP/TECHNOLOGY
1Point1 Solutions Launches AI-First RaaS Platform ResolX For Ventures
1Point1 Solutions, a provider of AI-driven business process management (BPM) and customer experience solutions, has launched ResolX, an AI-first resolution platform aimed at transforming enterprise customer experience through Resolution as a Service (RaaS). The launch marks a strategic step in the company’s AI-native platform expansion as enterprises increasingly adopt integrated AI-led customer experience transformation solutions. […]
CW Bureau
·
May 28, 2026
GENERAL
Zoom Brings Native India Numbers To Elevate Customer Experience Game
American communications technology company Zoom Communications, Inc. has announced the availability of native India phone numbers for Zoom Contact Centre across six telecom circles: Maharashtra, Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). Strengthening India commitment This milestone reinforces Zoom’s commitment to empowering organisations in India to deliver seamless, […]
CW Bureau
·
Apr 10, 2026
