American communications technology company Zoom Communications, Inc. has announced the availability of native India phone numbers for Zoom Contact Centre across six telecom circles: Maharashtra, Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad).
Strengthening India commitment
This milestone reinforces Zoom’s commitment to empowering organisations in India to deliver seamless, compliant, AI-first connected customer experiences.
Regulatory compliance and licensing
The service is provided through Zoom India, which holds a pan-India Unified License from the Department of Telecommunications (DoT), India. With native India numbers, businesses can now enable agents and employees to provide cloud contact center services aligned with local regulations.
Unified AI-driven platform
Built as a connected platform with native AI, Zoom Contact Center unifies voice, video, chat, and digital channels into a single platform. With advanced agentic AI capabilities, the solution assists agents and autonomously guides interactions toward faster, more accurate resolutions, reducing friction while improving customer satisfaction and operational efficiency.
Complete resolution for organisations
Zoom President of Product and Engineering, Velchamy Sankarlingam, said: “The customer experience landscape is fundamentally shifting from managing interactions to delivering meaningful resolutions—ushering in what we call the resolution economy. With agentic AI at its core, Zoom Contact Center is designed to actively orchestrate every customer journey from initial intent through to complete resolution.”
Focus on India’s dynamic market
He said that by launching native phone numbers for Zoom Contact Center in India, Zoom is empowering businesses to deliver intelligent, personalised customer experiences that drive faster resolutions and stronger connections. This is particularly crucial for India’s dynamic market, where both local organisations and global multinational corporations need solutions that can scale rapidly without compromising on quality or regulatory adherence.