Tag: customer engagement
GENERAL Encalm Transforms Airport Lounges Into Strategic Brand Experience Hubs

Encalm Hospitality Pvt. Ltd., a hospitality firm, is repositioning airport lounges as high-impact brand environments that go beyond conventional service delivery to drive measurable customer engagement and long-term loyalty outcomes. In an increasingly fragmented digital landscape, the airport dwell window offers a rare opportunity for sustained consumer attention. Encalm is leveraging this by transforming lounges […]

CW Bureau · Apr 14, 2026
GENERAL Zoom Brings Native India Numbers To Elevate Customer Experience Game

American communications technology company  Zoom Communications, Inc. has announced the availability of native India phone numbers for Zoom Contact Centre across six telecom circles: Maharashtra, Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). Strengthening India commitment This milestone reinforces Zoom’s commitment to empowering organisations in India to deliver seamless, […]

CW Bureau · Apr 10, 2026