Private sector lender IDBI Bank will continue its transition towards a trust-led and customer-driven banking model, with a strong focus on customer satisfaction, customised products and seamless banking experiences.
The bank’s strategic direction will remain anchored around building a customer-focused banking franchise while deepening relationship engagement and enhancing service delivery across channels.
Retail focus
The bank will prioritise branch-centric retail business growth while strengthening operational resilience, proactive risk management frameworks, early warning systems and NPA containment strategies to support sustainable growth.
It also plans to drive business expansion through customised product offerings, strengthen institutional liability relationships and increase the share of higher-rated BBB and A-rated clients in its corporate advances’ portfolio.
Portfolio quality enhancement through prudent risk selection will remain a key focus area.
Technology-led transformation
“Going forward, the Bank’s strategic direction will continue to be anchored around building a trust-driven and customer-focused banking franchise,” said Managing Director & CEO Rakesh Sharma in a message to the shareholders.
The bank will continue to focus on yield improvement, portfolio rebalancing, expansion of fee-based and cross-sell income opportunities, cost optimisation and productivity enhancement initiatives.
Long-term value creation
Technology-led transformation, with increasing emphasis on AI-driven capabilities, customer-centric digital platforms and analytics-led decision-making, will remain central to the bank’s long-term growth strategy.
The bank will also invest in people capability enhancement, organisational transformation, governance standards and customer-centric innovation as part of its long-term value creation journey.