GENERAL
Air India Express Wins UBS Forums Award For AI-Led Customer Service
Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, its digital guest assistance platform. The recognition comes after the airline recently received a 4-Star World Airline Rating from […]
CW Bureau
·
Sep 22, 2026
GENERAL
Air India’s Vista Digital Platform For Connected Inflight Experience
Air India, India’s leading global airline, has unveiled a preview of Vista Digital Platform, its next-generation connected inflight entertainment (IFE) software designed to transform the onboard entertainment and service experience. Developed by Air India’s in-house design and software teams, the platform will feature several patent-pending innovations and is currently being integrated with IFE hardware systems. […]
CW Bureau
·
Sep 22, 2026
STARTUP/TECHNOLOGY
Digital Push: Royal Jordanian Airlines Selects Ramco’s Aviation Software
Royal Jordanian Airlines, the national carrier of the Hashemite Kingdom of Jordan, has selected Ramco Systems’ next-generation Aviation Software to support its next phase of growth and strengthen its digital capabilities. The selection was made following a comprehensive evaluation of global aviation software solutions. Ramco Systems FZ-LLC, a subsidiary of Ramco Systems Ltd, will provide […]
CW Bureau
·
Aug 10, 2026
GENERAL
Air India’s 1 Mn Inflight Wi-Fi Users: Demand For Connectivity Skyrockets
Air India has crossed a major digital milestone with more than 1 million passengers connecting to its inflight Wi-Fi service between June 2025 and June 2026, highlighting the growing demand for seamless internet connectivity at 35,000 feet. The Tata Group-owned airline said inflight Wi-Fi is now available on an initial fleet of 28 Wi-Fi-enabled aircraft, […]
CW Bureau
·
Jul 15, 2026
STARTUP/TECHNOLOGY
Korean Air Taps Ramco To Digitise Engine Maintenance Operations
Global aviation software provider Ramco Systems announced the successful go-live of its aviation suite at Korean Air’s engine maintenance centre. Future-ready platform for maintenance operations The airline is South Korea’s flag carrier and largest airline. This implementation equips Korean Air with a future-ready, scalable platform designed to streamline complex operations, boost productivity, and support the […]
CW Bureau
·
Apr 15, 2026
